Original topic:

Lock issue after latest android update

(Topic created on: 12-13-2020 02:38 PM)
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Members_vku4dxQ
Beginner Level 2
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Galaxy J

Hi,

Recently I have done an update in my Samsung J4 and the lock had a serious issue. Once locked its asking for 10 mins to 1 hour to open the lock. We have to wait that much time to open the device, its not allowing to remove the passcode also. Need some solution to come out of it.

Regards,

3 Comments
zikozuuz
Active Level 9
Galaxy J
try factory reset because its your exite
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Galaxy J
Clean the finger print sensor and turn on accidental touch protection.
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Samsung_specialist
Community Manager
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Galaxy J

Hi there,

This may happen when you the incorrect password many times. To help resolve the issue, please bring the device to a Samsung Service Center.

Hope that helps.

 

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