Rik28
Beginner Level 3
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Galaxy J
I have been using J6 Infinity from 2018. But after Android 10 update , when I play epes2020 game , blue thread like light appear top and bottom of the screen and lag starts. 

Plz help me 
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7 Comments
Anonymous
Not applicable
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Galaxy J
I don't know exactly but just confirm me your device has game booster? If yes did you tried any extra game plugins from it.. If so, kindly uninstall game plugins and check again. Cause sometimes those game plugins causes issues.
Rik28
Beginner Level 3
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Galaxy J
No I don't have any Extra Game plugin. I have rest my phone to Factory Setting but the problem still exists
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Ehsank
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Galaxy J
only appear on that game?
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Rik28
Beginner Level 3
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Galaxy J
Yes Sir
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Anonymous
Not applicable
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Galaxy J
Then maybe software glitch brother.. Visit service center for reflashing firmware it will help.. 👍👍
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cristianooo7
Active Level 3
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Galaxy J
yes bro I play the pes that blue thread means some ram memory is getting optimised
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Samsung_Support3
Moderator
Moderator
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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