J7 pro

[Lucky777]

Fingerprint scanner not working properly. After 2-3 attempt it shows wipe the button properly.I cleaned the button and again it shows error. What's the problem ? Don't understand

[Nishitkohli]

keep re inserting fingerprints once in a day or two

[CHELAKsir]

why is coming to hanging problem

[Shashank211]

remove fingerprint and add it agin

[Bhalani]

1st of all goto home page of samsung member then scroll down u will find test hardware option go to it then in last or secound last u will found fingerprint scanner option go to it then put ur finger on scanner if it is show issues with red colour then u need to visit samsung care or if in that test it show that it is working perfectly with green then u need to clean ur home screen before entering new fingerprint in setting

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
2) Re-configure the fingerprint lock to check the issue.
3) Check the issue in Safe Mode.
4) Keep updating the device via FOTA or Smart Switch.
5) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[shubham_kumr_rana]

fingerprint scanner of j5 prime is not working properly ,many times the scanner unables to recognise my fingers and even takes time to unlock the phone