J7 pro front camra fps drop

[Chanushka]

In J7 pro there is a huge FPS drop in artificial lighting area and also it occurs a little in natural lighting also.Samsung please send even an update to fix this problem.

[driq]

they introduced this problem with January update with the "Portrait mode" feature.

[Chanushka]

So ?? where os the fix then?

[driq]

use a third party camera app until they fix it.

[Chanushka]

it's not sure will they fix?

[xyz123]

https://youtu.be/7zWlFpETgh0 England vs india 5th test day 2

[Chanushka]

pissek

[admin_]

We do apologize for the inconvenience caused. Let me recommend some steps to further isolate and determine the issue faced by you in your device. Please be aware that image quality may vary based on multiple outside factors.
- Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity).
- Turn on the Auto Flash (If Available in the Device).
- Reset the Camera (From the Camera Setting).
- Software update via FOTA, Kies or SMART Tool.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Chanushka]

Please inform this to Samsung Korea and take actions to send an update to fix this because any of your steps are not working.Its a fault of the factory.So customers cant fix this issue.It can be fixed only by factory