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Active Level 3
My J7 pro is getting switched off automatically nearly 5 times a day after march security update. Are other users facing the same issue? What could be the problem?
4 Comments
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Active Level 4
it's not switch off it's problem of automatic restart and i also facing this problem after Last update
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Active Level 6
whatsapp overload also maybe
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Active Level 1
keep your mobile setting reset
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Active Level 5

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

 

To resolve "Auto restart" issue please follow below given steps:

Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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