J7 prime network issue

[Vidura]

when I connected to internet via mobile data sometimes mobile get stuck and auto ejects memory card and SIM card. this happens nearly 10 times per hour.
this is a very big problem to me. I can't do my works properly.

[AbhijithSB]

Make sure that your SIM/SD card tray is inserted properly.

[Vidura]

they have been inserted properly. this problem occurs after nougat update

[AbhijithSB]

Try a factory reset or take it to a Service centre.

[Vidura]

I tried factory reset. But problem isn't solved. only thing I have to do is going to a service center. thank you so much for your suggestions

[admin_]

Thank you for sharing your concern. The relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

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