J7 prime Dual sim Issue

[JunaidX]

I have been facing problem in J7 prime dual sim,If i use two sim cards (Example Jio in sim card slot one with preferred network as LTE and Airtel in sim card slot two with preferred network as 3G/2G) data speed drops and bandwidth also drops.I hope samsung is going to do something about this issue.

[bashaa]

ya it's true. I am also faceing.

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-

- Check by using any other SIM card.
- Ensure that network frequency of your device should be selected on Auto-mode.
- Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE).
- Search for the Network Manually as follows:
Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search.
- Kindly go to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[naru131]

I had already done with all setting but dual sim is not working