Original topic:

J7 nxt 2018 virsion camera problem

(Topic created on: 09-28-2021 10:17 PM)
Ashik88
Active Level 4
Options
Galaxy J
Look at the arrows, while turning on camera for taking picture,videos.The screen shows shadow types spots.I dont know why this is happening. What is the problem.When i got last update i updated my phone and after update i fouund this issue.I dont whether this is an update problem or camera problem.I just need solution.
image
Look at the arrows, while turning on camera for taking picture,videos.The screen shows shadow types spots.I dont know why this is happening. What is the problem.When i got last update i updated my phone and after update i fouund this issue.I dont whether this is an update problem or camera problem.I just need solution.




image
Here is another


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1 Comment
Samsung_Support2
Expert Level 2
Options
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Clear camera lens with a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

* Reset camera settings 
Camera > Settings > Reset settings > Reset.  

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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