J7 neo my camera is having a problem

[mbuso]

My camera is having a problem.  I don't know what is wrong . I check all sitting but I didn't get help 

[Maps_sam07 · Accepted solution]

Hi mbuso

Please try the following troubleshooting steps: 

1. Reset camera settings: Open camera app>> settings>> reset settings 

2. Clear cache: Go to settings >>Apps>> Tap on the 3 dots on the top right corner>>Show System Apps>> Camera>> Storage>> Clear Cache.

3. Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[mbuso]

still it's not working