KChauhan
Active Level 3
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09-16-2018 01:00 AM in
Galaxy J
So i have purchased the device in November. I have constant battery drainage issue on the device. i only get upto 6hours of battery backup.
i am charging it if it's below 15% and removing it after it's 100%.
Tried battery calibration, no-go.
tried with different chargers, no-go
Checked in settings and battery is completely fine.
Coming to usage, i use wifi more often then mobile data to understand issue and tried without wifi or mobile data for a week, no-go. i am not a heavy user, i use device for calls/messages/social networks/writing and very rarely games.
If you have any suggestions or advice then i am all ears.
Also wanted to tell that device restarts on it's own sometimes.
i am charging it if it's below 15% and removing it after it's 100%.
Tried battery calibration, no-go.
tried with different chargers, no-go
Checked in settings and battery is completely fine.
Coming to usage, i use wifi more often then mobile data to understand issue and tried without wifi or mobile data for a week, no-go. i am not a heavy user, i use device for calls/messages/social networks/writing and very rarely games.
If you have any suggestions or advice then i am all ears.
Also wanted to tell that device restarts on it's own sometimes.
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AdhyanRajawat
Active Level 7
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09-16-2018 08:43 PM in
Galaxy J
it may be your charger issue or anything else i dnt getting wot the issue behind
KChauhan
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09-16-2018 09:25 PM in
Galaxy J
Trust me, i tried with different cables/adapters but still the issue persists.
I will visit Samsung Service centre and then have a check.
Thanks for the information though.
Regards,
Chauhan
I will visit Samsung Service centre and then have a check.
Thanks for the information though.
Regards,
Chauhan
Giridhari123
Active Level 1
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09-18-2018 12:27 AM in
Galaxy J
humara to full day net on he rahta hai but mera phone ka battery subha se saam tak chal jaati hai. some time game ; some time youtube some time another etc. but average full day . but agar hum online game 8 ball pool khelte haai to fir din me 2 bar charge dene parte hai
admin_
Expert Level 5
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09-18-2018 09:54 AM in
Galaxy J
We apologize for the inconvenience caused. Regarding your concern we would suggest you to visit nearby Samsung service center in order to get your device physically inspected by the Service Engineer. Please find service center details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
AgPrince
Active Level 6
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09-24-2018 06:10 PM in
Galaxy J
U guys might want to bring the phone to a service center. although the probable reason might be that there is a malicious app running in the background. Uninstall any suspicious apps. Try factory resetting if nothing works
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