Original topic:

J7 max Fingerprint sensor problem

(Topic created on: 03-26-2018 10:27 PM)
434 Views
akhil333
Active Level 1
Options
Galaxy J
After few days of adding my finger, My phone stop recognize it...
I should add my finger again then it will be work fine for few days... After that same problem repeats...!

Please slove this problem
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4 Comments
DinoroxX
Active Level 7
Galaxy J
that problem exists j7 pro also
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akhil333
Active Level 1
Galaxy J
what's the problem with touch ?
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Rishikanji
Active Level 10
Galaxy J
on max also...
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admin_
Expert Level 5
Galaxy J
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
- The device may not recognise fingerprints that are affected by wrinkles or scars.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

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