J7 Prime2 face unlock working too slow

[moutuli]

j7 Prime 2 got new face unlock feature on new update. But it's performance pretty slow and can't recognise face in low light like regular room light during morning or evening time. or I have to turn device light so high to recognise face during little dull weather. And it's not working in night time on device screen light. kindly fix the bug in next update.

[moutuli]

any j7 prime2 users facing same problem? Or it's working perfectly?

[bâbľûkhan]

face unlock

[moutuli]

yes

[admin_]

Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[moutuli]

So I have to buy a camera to make a video while I bought a phone with 13 + 13 mp camera. common Samsung.

[SARANRNAIR]

I have also issue with face lock

[moutuli]

j7 prime2 ?

[SARANRNAIR]

yes

[nvn1]

Face unlock is not secure. Fingerprint scan is much much better.