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07-30-2021 11:12 PM in
Galaxy J- Mark as New
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07-31-2021 09:53 AM in
Galaxy JHi, vaMayo
Kindly note that your device may need to booked in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.
https://www.samsung.com/za/support/service-centre/
You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:
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07-31-2021 01:19 PM in
Galaxy JCan't it be done remotely?
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08-02-2021 06:03 PM in
Galaxy JHi VaMoyo
Hope this finds you well.
The software reload can only be done physically at a service centre.