Shiv9564
Expert Level 5
J7 Max hangs after Security Patch Update. There is a problem in unlocking locked apps too.

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4 Comments
Giridhari123
Active Level 1
factory data reset
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punda11
Beginner Level 2
I got this problem too!!
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Hi there,

 

Please perform the following steps to resolve the issue:

1- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

2- Stop the background running app (Tap on the left soft key and close all the running apps).

3- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

 

 

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mahibala
Beginner Level 4
its getting heat also bro for normal use
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