J7 Max after December 19 Security Patch Updates

[Shiv9564]

J7 Max hangs after Security Patch Update. There is a problem in unlocking locked apps too.

[Giridhari123]

factory data reset

[punda11]

I got this problem too!!

[Samsung_Support1]

Hi there,

Please perform the following steps to resolve the issue:

1- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

2- Stop the background running app (Tap on the left soft key and close all the running apps).

3- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members

[mahibala]

its getting heat also bro for normal use