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Expert Level 5
J7 Max hangs after Security Patch Update. There is a problem in unlocking locked apps too.

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6 Comments
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Active Level 1
factory data reset
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Active Level 1
I got this problem too!!
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Hi there,

 

Please perform the following steps to resolve the issue:

1- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

2- Stop the background running app (Tap on the left soft key and close all the running apps).

3- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

 

 

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Beginner Level 5
its getting heat also bro for normal use
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Active Level 5
I've Samsung Galaxy J7 2016 device. When I was Updated my Device to Nougat then I was got Secure Folder Feature with the Update. And then After OREO Update feature still persist but, after Last Update(Or after last 2 Updates) Secure Folder is not working and It show's that this feature is NO Longer Supported with your Device. But it's icon is still appear in Shortcut(Notification) panel. So Plz FIX it !!!!!!    For Samsung Galaxy J7 2016......


I've Attached Screenshots of an Error Msg....

See it and plz Solve it Quickly !!!!

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Expert Level 1
brother, are you now active?
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