Original topic:

J7 Max after December 19 Security Patch Updates

(Topic created on: 12-08-2019 03:20 AM)
329 Views
Shiv9564
Expert Level 5
Options
Galaxy J
J7 Max hangs after Security Patch Update. There is a problem in unlocking locked apps too.

image


6 Comments
Giridhari123
Active Level 1
Galaxy J
factory data reset
punda11
Active Level 1
Galaxy J
I got this problem too!!
Samsung_Support1
Moderator
Moderator
Options
Galaxy J

Hi there,

 

Please perform the following steps to resolve the issue:

1- Clear the RAM memory of device (Settings > Device care > Memory > Clean Now).

2- Stop the background running app (Tap on the left soft key and close all the running apps).

3- Check for the latest device O/S (Settings > Software Update > Download updates manually).

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

 

 

 

mahibala
Beginner Level 5
Galaxy J
its getting heat also bro for normal use
Galaxy J
I've Samsung Galaxy J7 2016 device. When I was Updated my Device to Nougat then I was got Secure Folder Feature with the Update. And then After OREO Update feature still persist but, after Last Update(Or after last 2 Updates) Secure Folder is not working and It show's that this feature is NO Longer Supported with your Device. But it's icon is still appear in Shortcut(Notification) panel. So Plz FIX it !!!!!!    For Samsung Galaxy J7 2016......


I've Attached Screenshots of an Error Msg....

See it and plz Solve it Quickly !!!!

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DrPeter
Expert Level 1
Galaxy J
brother, are you now active?
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