J5 jio network problem

[nishant13]

On my J5 jio network is disconnected after every half an hour and to connect back i have to restart the network. I have contacted the Jio and replaced the sim but problem is still same they told me that problem is in phone. The problem is only with 4g network rest are working fine.

[Aayoush]

see this to solve the problem http://tbk.bz/b4x4tfji

[admin_]

Thanks for being with Samsung and for sharing your concern. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you.

[sganguly]

this also happen in my mobilej5 2016 pls fix this issu

[mnh]

well might be there is an hardware issue..do a factory reset if it works. otherwise contct customer care..