Original topic:

Is Samsung aware of charging and battery issue after Nougat update in J7-6?

(Topic created on: 09-13-2017 11:48 PM)
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Enigma
Active Level 5
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Galaxy J
Hi!

Is Samsung aware of the charging and battery issue after Nougat update in Galaxy J7 (2016)

I am attaching system log, in case you guys are not aware.

Please resolve the issue as soon as possible.
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5 Comments
Anonymous
Not applicable
Galaxy J
I have also sent 5 system logs for the slow charging in my j7 prime after nougat.
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savji
Beginner Level 2
Galaxy J
 
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manoj6918
Active Level 3
Galaxy J
how can i send charging log please tell me the process i want also send the log
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admin_
Expert Level 5
Galaxy J
Thanks for query. We would like to inform you that this handset is enriched with most powerful features.Kindly follow below mentioned steps to overcome the issue:
1) We recommend you to charge your handset with original wall charger that came with your handset sales pack.
2) Kindly clean the charging point of your charger and battery with a dry and soft cotton cloth to remove unwanted accumulation of dust/waste material.
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Enigma
Active Level 5
Galaxy J
I tried and there are hundreds of users who are facing this issue after update. So, it must be bug with Nougat. So, solve it asap.
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