Enigma
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09-13-2017 11:48 PM in
Galaxy J
Hi!
Is Samsung aware of the charging and battery issue after Nougat update in Galaxy J7 (2016)
I am attaching system log, in case you guys are not aware.
Please resolve the issue as soon as possible.
Is Samsung aware of the charging and battery issue after Nougat update in Galaxy J7 (2016)
I am attaching system log, in case you guys are not aware.
Please resolve the issue as soon as possible.
5 Comments
Anonymous
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09-14-2017 12:10 AM in
Galaxy J
I have also sent 5 system logs for the slow charging in my j7 prime after nougat.
savji
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09-14-2017 12:28 AM in
Galaxy J
manoj6918
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09-15-2017 12:07 PM in
Galaxy J
how can i send charging log please tell me the process i want also send the log
admin_
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09-15-2017 09:14 PM in
Galaxy J
Thanks for query. We would like to inform you that this handset is enriched with most powerful features.Kindly follow below mentioned steps to overcome the issue:
1) We recommend you to charge your handset with original wall charger that came with your handset sales pack.
2) Kindly clean the charging point of your charger and battery with a dry and soft cotton cloth to remove unwanted accumulation of dust/waste material.
1) We recommend you to charge your handset with original wall charger that came with your handset sales pack.
2) Kindly clean the charging point of your charger and battery with a dry and soft cotton cloth to remove unwanted accumulation of dust/waste material.
Enigma
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09-15-2017 10:14 PM in
Galaxy J
I tried and there are hundreds of users who are facing this issue after update. So, it must be bug with Nougat. So, solve it asap.