Santhosh2345
Beginner Level 2
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Galaxy J
After the recent 180 MB update,in my J7 prime,a pop up window is always coming as "IMS Service has stopped" and "Close the App". Also after the update onwards ,the messages app is not functioning properly.

If anyone over here as got a solution for this kindly do share.
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5 Comments
admin_
Expert Level 5
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Galaxy J
Thanks for being with Samsung and for sharing your concern. We apologies for the inconvenience caused to you. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Be sure to hit ♡ when you find an answer that works for you.
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amit77
Active Level 2
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Galaxy J
your ans is i think copy paste everyone of you gave this type dumb ans.
shame on samsung products
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amit77
Active Level 2
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Galaxy J
yes this haapend to my j7 prime also
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varunrebels
Beginner Level 3
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Galaxy J
same to me also
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Rajeshd
Active Level 1
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Galaxy J
I have a Same problem I'm using J7 Prime Black
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