I am using new galaxy j7 nxt since 3 months.i get no problems with it but at yesterday it started troubling. i triyed to transfer my media file with pc and it shows no responses after that i try to charge the phone and it not charged.i face this problem for a day i couldn't use my phone.today i was decided to go on samsung service centre so i put test charging and finally it becoming crarging🙄
now please according my problem please give me solution .
We do apologize for the inconvenience caused. We would like to inform you that there must be some software issue due to which the charging got stooped. A force restart of the device can fix this simple issue. Press power and volume down key to force restart the device. If you encounter any other unexpected situation and have more questions, please do not hesitate to contact us and our support team will assist you with all the necessary information.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
