We do apologize for the inconvenience caused. We would like to inform you kindly follow the steps below to resolve your concern:-
- Check connecting with Windows 7 OS PC. - Device drivers are installed after connecting your handset with PC. However for Manual Installation of USB drivers, kindly download the same from the link given below:- http://www.samsung.com/in/support/model/GT-I9100RWASLK-downloads - Make sure you are using an official Samsung USB cable. - Reboot your PC after installing USB Drivers. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
