Zee123
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10-01-2018 07:12 PM in
Galaxy J
I am getting an error as "Game Tools has stopped working" after updating my phone to oreo. Please help as i was a really helpful feature.
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admin_
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10-05-2018 05:08 PM in
Galaxy J
Thank you for reaching out to the Samsung community! We would like to inform you to follow the below mentioned steps to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/