Original topic:

Fingerprint

(Topic created on: 08-16-2022 01:08 AM)
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LØĶÎ
Active Level 1
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Galaxy J
My fingerprint has not working its showing(error restart your device)but it's not working after restarting my device is j7 max 
5 Comments
Ultra_Devil
Active Level 9
Galaxy J
Clear cache of Fingerprint app. Remove all finger prints saved in there, try re configuration..
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LØĶÎ
Active Level 1
Galaxy J
No I am factory reseted
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LØĶÎ
Active Level 1
Galaxy J
Its showing pls restart now
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Ultra_Devil
Active Level 9
Galaxy J
Still facing the issue then, take it to service centre, they either replace or update the firmware or will change the hardware..
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cs_member8
Moderator
Moderator
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Galaxy J

Dear Samsung Customer,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

• Ensure that the fingerprint recognition area and your fingers are clean and dry.

• The device may not recognize fingerprints that are affected by wrinkles or scars.

• The device may not recognize fingerprints from small or thin fingers.

• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Note: You should make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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