Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:- - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
If still issue persists, We would suggest you to visit nearby Samsung Service Center so service engineer will examine your device physically. Please find service center details in the link provided http://www.samsung.com/in/support/servicelocation
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/ Be sure to hit ♡ when you find an answer that works for you.
