Original topic:

Fingerprint sensor is not working

(Topic created on: 04-27-2020 10:50 PM)
327 Views
AkhilvSuresh
Active Level 5
Options
Galaxy J

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I restarted my device but still its not working....😑
8 Comments
Anonymous
Not applicable
Galaxy J

Try removing the fingerprints and then reassigning it. 

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AkhilvSuresh
Active Level 5
Galaxy J
Bro While i try to add or remove fingerprint.There appears the same attention box which is attached as a screenshot..
tried safemood option too...but the response was same.
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Anonymous
Not applicable
Galaxy J
Then I guess due to some reason ( i guess due to moisture or water, because it can happen) the fingerprint scanner might have damaged. Did you try testing the same with Samsung Members' testing option
Galaxy J
Try wiping the cache partition by booting into the recovery mode. If that doesn't help, reboot your device into safe mode.
AkhilvSuresh
Active Level 5
Galaxy J
Ok bro..
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Ashwin98
Active Level 8
Galaxy J
Hi Akhil I think there may be miscontact between your phone and fingerprint sensor. Try to check whether the fingerprint sensor has got connected with your phone by checking it in Samsung members get help session
AkhilvSuresh
Active Level 5
Galaxy J
Ok Bro..👍
yaswanth143
Active Level 1
Galaxy J
I am already tried but it's not working