Finger print sensor is not responding

[vpk]

My j7 pro shows fingerprint sensor is not responding .Can anyone suggest me the remedy to get back my fingerprint sensor into working ?

[vpk]

cant even open biometrics in settings

[Ehsank]

what happened when you try to open in pop up messages or anything?

[vpk]

☝️

[vpk]

😪

[Strangeneria]

Navigate ---- > Setting>Apps>Show System Apps>Fingerprint>Clear cache

If not.....then power off your device and clear all cache files from Boot menu

[vpk]

how to clear all cache from boot menu

[Samsung_Support1]

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