Fast Charging FAQ

[401160]

Does using randomly non band good quality fast charger for my galaxy J2 core is good for device?
Many pepole suggests that using fast charging can be harmful for mobile hardware..Also it affects on battery..Is it true??
Should i use only orginal samsung charger besides those non brand but good quality..because original chager takes about 3 hrs rather fast charger takes only 1 hr 50 min..

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that we do not recommend using a non-genuine Samsung charger for charging Samsung devices. Kindly use a genuine Samsung charger for charging your device. And, there are no issues with using the fast charging feature for the device hardware, and it can help charge the battery quickly.

If you are facing a slow charging issue, kindly perform the following steps to resolve your issue.

Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs, etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[401160]

Please tell me is it samsungs original charger? I just bought it few months ago.

 Please tell me is it samsungs  original charger?..I bought it few moths ago.

[Sumgamu]

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