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My download gets cancelled when power gets off on my mobile samsung j6
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Will you please elaborate the issue?
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when i keep downloading some thing from crome or play store and then closes power button downloading gets paused/stopped
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@shyykh I think you has turned off background data.So when you lock the phone all background apps gets killed and download stops
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when i keep downloading some thing from crome or play store and then closes power button downloading gets paused/stopped
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Active Level 7
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Active Level 7
allow background activity
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Active Level 1
Thank you . . will try this
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Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please perform the below mentioned step to resolve the issue:

 

1. Reset the download manager

Settings > Apps > 3 dot menu button > Show system apps > Download Manager, Check that the app is enabled (we want the option to show as Disable ) > Force Stop.

 

2. Check available storage space

Settings > Device Maintenance > Storage.
Note: If your device has less than 1GB of storage available, you will need to free up some space.

 

3. Try restarting your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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