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01-09-2020 09:41 AM in
Galaxy JSolved! Go to Solution.
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01-09-2020 10:19 AM in
Galaxy J1. Check your Battery health in settings>device care.
2. Try restarting.
3. Go into Safe mode and check if the problem appears there.
4. Get the backup of your data on J7 NXT and factory reset it.
5. Lastly go to service center, they might replace the battery
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01-09-2020 06:20 PM in
Galaxy JAfter factory reset if the issue still exist, then check the battery health of your phone and if possible visit your nearest Samsung service centre.
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01-10-2020 12:07 PM in
Galaxy J- Mark as New
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01-14-2020 04:50 PM in
Galaxy JHi there,
To resolve the issue please follow the below mentioned steps:
>Follow standard battery charging procedure (charge a fully discharged the battery in Switch-off mode up to 150 minutes).
>Charge the device with the other original charger.
>Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->USB/Charger).
For further assistance, register your concern in Samsung members app(click on “+“icon>send feedback>Error report/ Ask Questions)
Regards,
Team Samsung Members
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04-01-2020 11:58 AM in
Galaxy J3months back, I have also written to CEO of samsung and he assured me that the bugs in J7 Nxt Android Pie will be removed and battery draining issue and heating issue will be resolved in J7 NXT phones but still issue is not resolved. The phone never heated in Android Nougat and never had battery draining issue in Android Nougat. Samsung also does not have user friendly option to unlock bootloader and so without unlocking bootloader the user cannot downgrade. Whereas MI Brand Phones gives an option to user to unlock bootloader. Samsung has strategy to make bug so that phone heats up, battery drain faster then the customer will buy new phone, but by doing this tactics, customer never purchase samsung phone in future and everyone says samsung not recommended. Thats why people now are days are shifting to MI phones.