Original topic:

Camera not starting.

(Topic created on: 06-15-2019 11:02 PM)
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DrTerror
Active Level 1
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Galaxy J
I have a Samsung galaxy J6 plus l. When my phone auto restarts by device care it doesnt open the camera. As I click the camera icon black screen and the main home screen is back. Afterwards restarting the phone again by myself the camera starts to work any resaon behind this.
6 Comments
Galaxy J
Try clearing app data of both device care app and camera app and try again.
DrTerror
Active Level 1
Galaxy J
Thanks, but the problem is the same. whenever ny phone is auto restarted by device care it still doesnt open camera unitl I do manual restart.
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Galaxy J
Sent a bug report to samsung.
DrTerror
Active Level 1
Galaxy J
How to do that?
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Galaxy J
You can do it from samsung members app itself. It's better to report the issue when the camera is not working, because the app will collect error logs from the device when reporting bug. Follow the screenshot for reporting
DrTerror
Active Level 1
Galaxy J
Thank you so much.
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