DrTerror
Active Level 1
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2019 11:02 PM in
Galaxy J
I have a Samsung galaxy J6 plus l. When my phone auto restarts by device care it doesnt open the camera. As I click the camera icon black screen and the main home screen is back. Afterwards restarting the phone again by myself the camera starts to work any resaon behind this.
6 Comments
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-15-2019 11:29 PM in
Galaxy J
Try clearing app data of both device care app and camera app and try again.
DrTerror
Active Level 1
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 11:13 AM in
Galaxy J
Thanks, but the problem is the same. whenever ny phone is auto restarted by device care it still doesnt open camera unitl I do manual restart.
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 11:17 AM in
Galaxy J
Sent a bug report to samsung.
DrTerror
Active Level 1
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 11:37 AM in
Galaxy J
How to do that?
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 11:42 AM (Last edited 06-16-2019 11:42 AM ) in
Galaxy J
You can do it from samsung members app itself. It's better to report the issue when the camera is not working, because the app will collect error logs from the device when reporting bug. Follow the screenshot for reporting
DrTerror
Active Level 1
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-16-2019 11:45 AM in
Galaxy J
Thank you so much.