afsarali
Beginner Level 2
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Galaxy J
Why
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4 Comments
RohanGhag
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Galaxy J
Could you Elaborate, few more details like Models and the Bluetooth headsets
알렌WithGalaxy
Expert Level 5
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Galaxy J
I think you need to be at not too far from bluetooth device
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Raj2709
Active Level 3
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Galaxy J
in your devices force of bluetooth app and than start

or switch off your phone
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Samsung_Support2
Active Level 10
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Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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