MayuR4252
Active Level 1
When my J5Prime mobile power off for some time and then power on.... the battery was Draining continuously.... like 10% drained in 2 minutes... and after 10 - 15% battery drained.... then it's magically stable.... 


So, plz tell me... what i do for fix that problem. 
7 Comments
shehan1
Active Level 1
same problem
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roshini96
Active Level 8
download this https://www.pivot.one/app/invite_login?inviteCode=ibduly
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PurshuRana
Active Level 10
Are you using samsung original charger?...
Ho to device maintenance in setting and check which app is causing battery drain and put the apps to sleep
Boot your mobile in safe mode and check..
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MayuR4252
Active Level 1
yes.... using Samsung original charger. all option tried....
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arunappu1202
Active Level 5
always use original samsung charger, and visit service center to check battery status...
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yash111
Beginner Level 3
same proem after oreo update
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admin_
Expert Level 5
We do apologize for the inconvenience caused. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1101689. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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