Active Level 1
Just got an update for Android Oreo on my J7 prime yesterday.
The battery seems to be draining quicker than usual after the update..... is it just me ?
Also the game tools crashes consistently ... ended up uninstalling it in the end.
6 Comments
Active Level 7
factory data reset.problem solved
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Active Level 1
mine not sure if it draining or not, percentage remains same even after 1 hour usage
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Active Level 1
its charging into 100 in minutes
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Active Level 7
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Active Level 1
Tried factory resetting the device multiple times .... the problem still persists
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Expert Level 5
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1101689. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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