Always On Display Is Not Working

[buletin]

My device has always On feature . It used to allow me to control music by double clicking but it is no more working . 

Is this problem with my device only or other also?

Device info:

SM j7 pro 

OS 9

UI 1.1

[1978SKJha]

if your mobile is in power saving mode, it won't work

[buletin]

It is not in power saving mode . :)

[Ashwin98]

Try clear data of AOD and then reapply those options also disable power saving mode in battery session.

[buletin]

yes I did clear data and tried but it didn't help. I had tried factory reset . however factory reset was helping but the error is back again.

[Ashwin98]

Uh , then it may be bug in your System update. Try giving your feedback through Samsung Members help session and you get either trouble shooting guide or may be with a fix update ...

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned step to resolve the issue:

Check device in safe mode to perform that power off the device for that press and hold the Power key for one or two seconds to turn on the device, when the Samsung logo appears, press and hold the Volume down key. Kindly exit the safe mode by restarting the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[buletin]

Hello! sir,
I followed your instructions but did not help. thank your response .