Original topic:

APPLICATIONS UPDATE

(Topic created on: 07-06-2021 10:40 PM)
VIP00
Active Level 6
Options
Galaxy J
I have Samsung Galaxy Tab J Max. Model number 👉👉 SM-T285YD . But I am not being able now to use SAMSUNG MEMBERS app as it's shown ' YOUR DEVICE IS NOT COMPATIBLE TO DOWNLOAD '. It's very unfortunate to misuse the app being a Galaxy model owner. I am appealing to Samsung developers to note this point. 
Also I can't update SAMSUNG INTERNET as it's notified ' YOUR DEVICE IS NOT COMPATIBLE TO THIS VERSION ' . Please also note it and solve my problem. 
7 Comments
VIP00
Active Level 6
Galaxy J
Lalipop.
VIP00
Active Level 6
Galaxy J
It's the very point I am trying to attract the attention of Samsung developers that it is a matter of shame to fail participate Samsung members app in spite of user a Samsung tablet. Isn't it?
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VIP00
Active Level 6
Galaxy J
It's very unfortunate. It seems to me that every Samsung mobile phone & tablet users should be allowed to participate SAMSUNG MEMBERS app.
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VIP00
Active Level 6
Galaxy J
Then which version is running on your device Note?
VIP00
Active Level 6
Galaxy J
But at least Samsung should give permission to participate in website of Samsung Members to all Samsung users. What do you think about it?
VIP00
Active Level 6
Galaxy J
But I am unsuccessful also to join Samsung Members there through my Samsung Galaxy Tab J Max SM -T285YD. Because I am being asked to download SAMSUNG MEMBERS app there at first, which is not compatible for my device. I have visited SAMSUNG MEMBERS website. What should I do please advice me. Thank you!
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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