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Active Level 1
I started using Samsung j7 duo when it came with Android Oreo. Later on I upgraded it to Android 10. After that I noticed, the icon to make a 4G video call form dial pad changed to Google duo icon. Now I cant make a 4G video call. Although it can received a video call. Can anyone help me with this issue.
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Active Level 6
tap on this and then select defaul phone app20201028_232954_56359.jpg
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dont have itScreenshot_20201029-000336_Phone.jpg
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Active Level 1
I dont have call settingScreenshot_20201030-095143_Settings_20641.jpg
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Active Level 1
No video CallScreenshot_20201030-100549_Call settings_20642.jpg
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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I Did
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