Original topic:

4G Video Call

(Topic created on: 10-28-2020 11:34 PM)
279 Views
NaimulHaq
Active Level 1
Options
Galaxy J
I started using Samsung j7 duo when it came with Android Oreo. Later on I upgraded it to Android 10. After that I noticed, the icon to make a 4G video call form dial pad changed to Google duo icon. Now I cant make a 4G video call. Although it can received a video call. Can anyone help me with this issue.
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6 Comments
yadavmanish
Active Level 7
Galaxy J
tap on this and then select defaul phone app20201028_232954_56359.jpg
NaimulHaq
Active Level 1
Galaxy J
dont have itScreenshot_20201029-000336_Phone.jpg
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NaimulHaq
Active Level 1
Galaxy J
I dont have call settingScreenshot_20201030-095143_Settings_20641.jpg
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NaimulHaq
Active Level 1
Galaxy J
No video CallScreenshot_20201030-100549_Call settings_20642.jpg
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cs-member13
Expert Level 4
Galaxy J

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

NaimulHaq
Active Level 1
Galaxy J
I Did
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