Videos taken through samasung camera not being sent properly on Whatsapp

[Deoreena]

Hi,

Has anyone faced any issues of sending videos through WhatsApp in the last 2 days. The videos shot on my S24 ultra when I send them via WhatsApp, it gets sent with lines the sound is fine but just the video is all blurred. Other videos downloaded from caput or so doesn't seem to have this issue.

Can someone help?

[ajuneeisnig]

This issue is likely caused by HDR10+ video format compatibility problems when sharing via WhatsApp. Here’s what you can try:

1. Disable HDR10+ Recording

Open Camera > Settings > Advanced video options

Turn off HDR10+



2. Convert Existing HDR10+ Videos to SDR

Open Gallery > Select the video > Tap Edit (pencil icon)

Tap three dots (⋯) > Select Size and format > Change to SDR

Save a copy and send that instead



3. Adjust WhatsApp Media Upload Quality

Open WhatsApp > Settings > Storage and data

Set Media upload quality to Best quality



4. Send Videos as Documents

Instead of selecting Gallery, choose Document when sharing

Navigate to the video file and send it



5. Update WhatsApp

Ensure you’re using the latest version from the Play Store




If the problem continues, you might need to report it to Samsung or WhatsApp Support.