Trying to sort out an issue with Samsung

[MoeDeez]

Don't get me started on all the other methods I've tried

[Tsogo_sam05]

Hi, MoeDeez kindly provide more information related to your query, and please advise what error message are you getting? 

Please also provide a screenshot of the error. 

These details will help us properly understand the situation you are facing and allow us to offer the support you need. 

[MoeDeez]

Tsogo. you actually called me back and said you were escalating the matter with me being unable to claim my buds. nobody has called me back since. that was on the 26th.

[Tsogo_sam05]

Hi, MoeDeez please share the device IMEI number and email address so as to check how far the escalation is.

[MoeDeez]

hello Tsogo. thank you and Nora for the assistance. I have received my buds. I will remember the positive dealings with you and Nora. I wish we could clone you for every support team as you were amazing to deal with.