Original topic:

Syncing problem

(Topic created on: 03-27-2024 04:29 PM)
93 Views
5udAl5ulasah
Active Level 1
Options
Galaxy Gallery
Why Microsoft doesn't work on my device when I try to make syncing with gallery 
I have S23 ultra

image


2 Comments
Samsung_specialist
Community Manager
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Galaxy Gallery

Here's a troubleshooting guide to help you address the issue:

1. Check App Permissions: Ensure that the Microsoft apps you're using, such as OneDrive or OneNote, have the necessary permissions to access your device's gallery.

2. Update Microsoft Apps

3. Check Sync Settings within the Microsoft app

4. Clear App Cache and Data: Go to your device's settings, find the apps section, locate the Microsoft apps, and clear their cache and data.

5. Restart Your Device

6. Check Internet Connection

7. Check for System Updates

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mZoOnY
Active Level 8
Galaxy Gallery
Is the phone been made for a different region 🤔

Take out Sim card and give it a try
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