Shadow or reflection of camera lense

[EeshaB]

Picture 1

Picture 2

Picture 3

Today I clicked few photos using samsung S24 in my room(night time), and as you can see, the first two photos are having a white semicircular line. Perhaps this can be the reflection of the camera lens, because the light was just above on the front wall.

In 3rd picture, you can clearly see the placement of the light.

I tried the same thing using my old phone.That is realme, and I faced the same white circular shadow in the picture.

 the reason could be the protruding camera set up which creates the reflection. 

I would request you to take few pictures in the same condition that I have done for first 2 pictures and see if your phone also captures the shadow of the lines. Or else I have to visit service center or possibly return this phone.😔😟😟😟

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.

● Kindly camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

[EeshaB]

Appreciate your sincerity. Will do the above mentioned steps and report here again.

[EeshaB]

Problem remains same. What is a log file?

[EeshaB]

😑😑😑

[goodthings]

Please clear cache and clear data of this app also reset camera settings and reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also update your's all apps too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.