Samsung f04 connects to my sony xav car stereo via weblink & stereo goes blank

[myf04]

Samsung galaxy f04 connects to sony car stereo via weblink but car stereo display screen goes blank after connention. Have tried with different cables but the issue remains.

Couple of times it has connected and the display and all stereo and cast functions have worked. Not sure when it works and when it would fail.

Have checked for loose contacts too. This car stero works well with other brands and samsung a03 model. Issue is with samsung f04.

Can someone please 

suggest me solution to overcome this issue.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

Step 1: Check your vehicle.
1. Check your vehicle whether the vehicle or stereo is compatible with Android Auto.
2. Make sure that Android Auto is switched on in your vehicle's settings.
3. On some vehicles, Android Auto support was added in an update.
4. If your vehicle is listed as a supported model but Android Auto isn't working, try updating your infotainment system or visit your local dealer. Consult your vehicle manual or manufacturer if you need further assistance with it.

Step 2. Check your phone: -

1. If your phone is running Android 10, no need to download Android Auto separately.
2. If your phone is running Android 9 or lower, you need to download Android Auto from the Play Store.
3. Your phone connection must allow data transfers for Android Auto to function.
4. When your device is connected via a USB cable, swipe down from the top of the screen and tap the notification from the Android system. Select the option that allows for file transfer.

Step 3. Connect and start: -

1. The connection between Android Auto and the vehicle is possible using a Bluetooth or USB cable, and the connection method may differ depending on the vehicle and manufacturer.
2. Check if Android Auto is displayed on the display.
3. While most USB cables look similar, there can be huge differences in terms of their quality and charging speeds.
4. Android Auto requires a high-quality USB cable that is capable of supporting data transfers. If possible, use the original ca
5. Android Auto requires a high-quality USB cable that is capable of supporting data transfers. If possible, use the original cable that came with your device.

Checklist when unable to connect Android Auto: -

1. Android Auto recommends Android 6.0 or higher.
2. Check for updates related to Android Auto, and always keep the app up to date.
3. For the sake of safety, the initial connection is possible only when the vehicle is stopped.
4. The connection between Android Auto and the vehicle is possible using
5. The connection between Android Auto and the vehicle is possible using a Bluetooth or USB cable, and the connection method may differ depending on the vehicle and manufacturer. The exact connection method between the owned vehicle and Android Auto needs to be confirmed by the vehicle manufacturer.

4. Use Samsung's genuine USB cable (Depending on the vehicle, even a genuine cable may not be compatible) Additionally, it is recommended to use a short USB cable within 1m.

5. Check if you are connected to another vehicle.
Step 1. Unplug your phone from the car.
Step 2. Open the Android Auto app on your phone.
Step 3. Select Menu > Settings > Connected cars.
Step 4. Uncheck the box next to the Add new cars to Android Auto setting.
Step 5. Try plugging your phone into the car again.

If your issue is not resolved after performing the steps, we would request you kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support