My galaxy app is not working ..how to fix it ??

[Shiva884]

im using j7 prime... after oreo update. my galaxy app is not working... it is crashing... 

[bhardwajravi]

no lock screen stories

[sjspbd]

same

[admin_]

Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> show system app >> Galaxy app >> Storage >> Clear data.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Jackie1982]

Hi Friends..

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https://youtu.be/JxTcV9Y-FUI

[pankajur]

https://youtu.be/C_Z_CwriIuc

[NAzZiR]

same

[braaman]

एप्प समीक्षा

[Ayushh]

Ho jyga just wait