Original topic:

INVISIBLE BACKUPS

(Topic created on: 4 weeks ago)
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Johnrey08
Beginner Level 2
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Galaxy Gallery

Hi, anybody know how to recover INVISIBLE BACKUPS? 

Unfortunately, around 30GB of PHOTOS and VIDEOS from my phone are lying around in the INVISIBLE BACKUPS. 

Was trying to put them in an OTG device, but they didn't make it there. And they are not in the GALLERY nor in the MY FILES folder anymore. 

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Samsung_specialist
Community Manager
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Galaxy Gallery

To back-up/restore your data, follow these steps:

Open your device settings and tap on “Samsung account” at the top of the screen.

Select the “Samsung Cloud” option and tap “Back up data”, “Restore data” or “Settings”.

Find Samsung Cloud in your Samsung Account or access the “Account and backup” menu in device settings to do a backup.

On the next screen, you must select “Back up or restore data within Samsung Cloud”.

If you want to do the process manually, select the items you want to back up in the Samsung Cloud settings menu and tap “Back up now”.

If you turn on “Auto Backup”, each item you activate will be automatically backed up every 24 hours according to the auto back-up conditions.

Please note: For auto backup to work your device must be charging with the screen off and connected to Wi-Fi.

To set up auto backup, follow these steps:

Open your device settings and tap “Samsung account” at the top of the screen.

Select the “Samsung Cloud” option and tap “Back up data”. On the next screen, select the item you want to automatically back up.

Please note: Access to Samsung Cloud or its supported features may differ depending on the device, OS and country.

https://www.samsung.com/ae/support/apps-services/how-to-backup-or-restore-data-to-samsung-cloud/ 

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