Original topic:

Cropping Image issue

(Topic created on: Tuesday)
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Vkanth
Active Level 3
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Galaxy Gallery
Hi

While I have no issue cropping from top and bottom, but when try to crop image from left and right side, the back gesture comes into play since the crop tool is so close to the left and right edges of the phone. 

Is there any setting in edge module of good lock that I can use to prevent this issue? 

image


3 Comments
plant35
Active Level 8
Galaxy Gallery
Really it's very annoying, I am also frustrated😢
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cs_member10
Moderator
Moderator
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Galaxy Gallery

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Vkanth
Active Level 3
Galaxy Gallery
Have sent log file to the team, let's hope they resolve it else we will need to use buttons for navigation while editing images😮
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