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Active Level 6
I have been noticed Youtube videos resolution issue, since I bought my fold.I was shared my experiance regarding about this issue with samsung remote assistant.They checked them selves,but ๐Ÿ˜ช.An another expert tk to me over the phone and he concluded that issue I was facing from aaplication side.So they raised about this to youtube technical team.But still its same.I can't scale up the resolution more than 720p instead of 1440p.Once if I reinstall the application it will be okay.Even remotley samsung assistant saw the evidance of that.Recently samsung send a messege to me like its depends on the video that I was watching.Ofocurse I know about that,or else I'll not notice this issues anymore.Also wifi connection speed constently I'm getting 50 mbps.So dear team please do the needful in this regards asap.

Thanking you,

Jineesh Mathew Arackal
 A big #samasungfan

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9 Comments
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Community Manager

Hey can you please send some error report in members. Please replicate the issue first before sending the error report so proper logs can be shared.

Thank you :), we hope your issue will be solved very soon. 

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Active Level 6
I submitted the details.Any updates??
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Active Level 6
As per Samsung team,I've try to update those apps.But I couldn't see any updates for those apps.
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Active Level 6
The issue still the same : (
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Community Manager

Hello!

 

Can you provide current software version?
Go Settings->Software Update-> Current Version:
It will look like this:
F900FXXXXXXX/F900FYYYYYYY/F900FZZZZZZ

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Active Level 6
Even I restored my mobile,but still the same.But other devices are okay, even my Note 10+.
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Active Level 6
Dear team,

I was waiting for more than a month now.Still this issue not yet solved.As a consumer I invested the money like this premium device,because of the features that has packed in it.But it seems like those futures I can't utilize properly in this device.I hope Samsung team can understand my feelings and I wish it will get solve asap. : )

#samsung #samsungcommunity #samsungcare
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Active Level 6
See the evidence : (
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