Original topic:

Samsung fold Z 3 phone incorrectly Restarted or Froze

(Topic created on: 02-02-2022 10:04 AM)
Gleiz
Active Level 1
Options
Galaxy Fold
I have been experiencing " incorrectly restarted or froze" on my samsung fold Z 3 after 2 months of using. I already sent the unit to the samsung centre 4 times already. All the hardware were all okay and the phone is in good condition as claimed  however as a user I disagreed that this phone is in good condition. Early morning restarting or froze til whole day is very frustrating. Someone experiencing the same?
6 Comments
Gleiz
Active Level 1
Galaxy Fold
This is the log..Screenshot_20220202-092624_Samsung Members.jpg
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Samsung_specialist
Community Manager
Options
Galaxy Fold

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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Gleiz
Active Level 1
Galaxy Fold
Thank you for the response. I already sent this unit 4 times as I had mentioned( thrice in Abu Dhabi and once here in AL AIN, still it has the same issue. Still the reoccurence of this problem is still persistent. Originally it has android 12, then they tried to switch from 12 to 11 because they suspected the issue was because of it, moreover it has the same issue then they returned to android 12 updated version, sadly still unresolved problem. I did not even put sim card after the last check from your service centre or even install more than 4 apps on the phone. This very frustrating as a loyal samsung user. Do you have other means of solving this issue?
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spidermane
Active Level 4
Galaxy Fold
Click on turn off and turn on again
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spidermane
Active Level 4
Galaxy Fold
Hope it helped
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Gleiz
Active Level 1
Galaxy Fold
I tried that one before@spidermane, I tried the hard reset button as well but not helping. You can see on logs the records. Screenshot_20220201-220258_Samsung Members.jpgScreenshot_20220129-170007_Samsung Members.jpgScreenshot_20220130-200303_Samsung Members.jpgScreenshot_20220201-061900_Samsung Members.jpg
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