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10-10-2022 08:22 AM in
Galaxy Fold- Mark as New
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10-11-2022 08:23 AM in
Galaxy FoldHello,
If there is a problem with activation, please see the following:
In general it depends on the network operator.
Check Chat Features:
Open the Messages app - Three dots at the top or more - Settings - Chat features - Check the status of chat features.
All users participating in the conversation must activate the chat features
Check the data connection.
Make sure that both parties (your device and the other party's device) are using the latest version of the application.
Make sure that the application is the default application for sending messages (during settings - applications - three dots at the top of the page - default applications - or Default apps and choose message applications or SMS apps and choose the application.
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10-17-2022 10:23 AM in
Galaxy Fold- Mark as New
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10-19-2022 04:30 PM in
Galaxy FoldHello,
Kindly note this feature depends as well on the network operator not the device, If there is a problem with activation, please see the following:
Check Chat Features:
Open the Messages app - Three dots at the top or more - Settings - Chat features - Check the status of chat features.
All users participating in the conversation must activate the chat features
Check the data connection.
Make sure that both parties (your device and the other party's device) are using the latest version of the application.
Make sure that the application is the default application for sending messages (during settings - applications - three dots at the top of the page - default applications - or Default apps and choose message applications or SMS apps and choose the application.
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10-19-2022 05:11 PM in
Galaxy Fold1- my network operator is Etisalat UAE which have this feature enabled (saw it on several S22 phones with my friends)
2- i don't have the chat feature option in my phone it's hidden.
Thank you
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10-24-2022 10:18 AM in
Galaxy FoldHello,
Please submit an error report to the technical team via Samsung members app > get help page > error reports section.
Choose one of the categories, and type the issue that you're facing to them, but make sure to send your device's logs.
To send the device logs, please follow the below:
Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.
For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:
https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/
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10-11-2022 08:50 AM in
Galaxy Fold- Mark as New
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10-11-2022 08:52 AM in
Galaxy Fold