Resolved! Solved

Original topic:

Home screen switching off on its own

(Topic created on: 12-15-2022 05:41 PM)
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Hulail
Active Level 1
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Galaxy Fold
Hi,

I've been using the Fold 3 5G for about a year now without any trouble. However, after installing the latest update, I started having problems with the home screen. Any time I open the home screen, whether for videos, games, camera, or any other function, the screen would immediately switch off on its own or go to lock screen, and then it doesn't unlock with fingerprint, only pin. I tried changing the screen off timer from 5 min to 10, nil help. 
This problem is only on home screen (unfolded), I don't have any problems with the cover screen. 

Your help is greatly greatly appreciated. 






























Resolved!
10 Comments
Samsung_specialist
Community Manager
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Galaxy Fold

Hello,

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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